Showroom Consultations Over 30 minutes by Appointment Only

Call 202-333-4200 or email info@weaverhardware.com

Customers are invited to walk through showroom to view items without an appointment from 10 am.-5 pm. Monday through Friday

weaverhardware.com Payment and Shipping Policies Payment by Credit Cards

We accept Visa, Master, American Express as credit card payment. We also accept personal or business checks.
All credit card purchases require matching bill to and ship to addresses.

Payment By Check

WEAVERHARDWARE.COM will accept payment in the form of a check. For purchases paid by check, in stock items will not shipped until the check has cleared. And special-order items will be ordered from the respective manufacturers until the check has cleared. There will be no exceptions to this policy.

Shipping Policies

All orders are shipped via UPS, FedEx, or USPS. A physical address is required for all orders. Please be advised that WEAVERHARDWARE.COM will not ship any merchandise to PO Box addresses.

Transit days for ground shipments and any possible expedited service are business days and do not include weekends or holidays

NON-Continental United States Require A Custom Quote: This includes APO/FPO, International destinations, Alaska, Hawaii, and Puerto Rico. Please email INFO@WEAVERHARDWARE.COM for details, and we will respond within 48 hours with price an appropriate quote so long as the export region is allowable and approved by the manufacturer.

Shipping Costs

All orders are shipped via UPS, FedEx, or USPS. A physical address is required for all orders. Please be advised that WEAVERHARDWARE.COM will not ship any merchandise to PO Box addresses.

Transit days for ground shipments and any possible expedited service are business days and do not include weekends or holidays

NON-Continental United States Require A Custom Quote: This includes APO/FPO, International destinations, Alaska, Hawaii, and Puerto Rico. Please email INFO@WEAVERHARDWARE.COM for details, and we will respond within 48 hours with price an appropriate quote so long as the export region is allowable and approved by the manufacturer.

SHIPPING COSTS

Shipping and handling charges to be applied.
Truck Freight – Large & Oversized Items

Large items, such as tubs, vanities may ship via truck freight. In the case of orders containing items that must ship via truck freight Weaverhardware.com maintains the right to revise and update freight cost. In the rare case where freight is revised client will be notified and given the right to confirm approval of order or to cancel order.

OVERSIZED ITEMS SHIPPING

Receiving an oversized shipment is different than receiving a parcel or mail order. You will need to have an adult over 18-year-old present for a scheduled delivery, and they will need to sign for the delivery.

Oversized freight shipping delivery times vary depending on region, weather, and distance from the shipping terminal.

The Delivery Time displayed is projected and will vary depending on the variables of your shipment.

An appointment MUST be scheduled with the shipping company prior to delivery, and failure to accept the delivery appointment call, or to call them may delay the shipment.

HOW TO RECEIVE YOUR SHIPMENT

Upon the arrival of your order please inspect all packages at the time of the delivery BEFORE signing the receipt.

Upon the arrival of your order please open the TOP of the box and inspect the item(s). If there is any type of damage, please note it on the receipt before signing.

Please inspect the merchandise immediately when you receive it.

We cannot honor any complaints on visible defects after the product has been cut or installed.

In the event that all material was not delivered, please call us immediately at 202-333-4200.

FREIGHT CLAIM POLICY

All claims for shortage/deduction must be made within 2days of receiving products.

In order for your claim to be processed in a timely manner you must: provide a brief description of the issue, provide pictures clearly showing the issue, include your contact information, and note your preferred resolution of credit or replacement.

weaverhardware.com Ecommerce Return Policy

Returns within 30 Days

You may return any item that is still in its original packaging within 30 days of purchase pending manufacture approval. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours. ALL RETURNS ARE SUBJECT TO MANUFACTURE RESTOCKING FEES AND HANDLING/SHIPPING FEES (THESE CAN RANGE BETWEEN 25-50%)

Non-Returnable Products

WEAVERHARDWARE.COM sells some products that are built-to-order. These items are non-returnable and non-cancelable once the order has been placed. Please refer to a store associate regarding a particular item’s ability to be returned. Note: If your product has arrived damaged or does not work properly, please refer to the “Damaged & Defective Goods Policy” below.

Return Process

Step 1 – Acquire authorization and instructions from an associate at WEAVERHARDWARE.COM To begin the return process, please call us at 202-333-4200 or email us at info@weaverhardware.com. In most cases, we will email you an authorization code/number to return the product, along with return instructions.

Step 2 – Shipping product back

Ship the item to the warehouse address listed on the return authorization. This address may differ from our store’s physical address, so please review each return’s instructions to avoid delays in processing your refund or credits.

Below are the keys to a successful return:

  • Good Packaging: Re-pack products for return in the original box with original packaging material.
  • Use the return label provided or your own label and write the authorization code/number exactly as instructed by our staff. Do not write on the box in order to maintain its like-new condition. Improper labeling may result in the denial of return.
  • Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
  • Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email it to the issuing store associate so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact our store and provide us with the tracking number so that we can expedite the credit process for you.

You will have 14 days in which to return the product from the date that we receive approval from the vendor(s). After 14 days, the return authorization will expire and no replacements or refunds will be given.

In the event that a return becomes damaged on its way back to the return destination, we will inform you via email or phone that the item was received damaged and hold the product for up to 15 days. It is the customer’s responsibility to file a claim with the shipping carrier and instruct us in regard to what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.

Step 3 – Refunds

Once the returned item has been received and verified to have all original contents and packaging, as well as confirmed to be free of damage, the refund credit process will begin.

Customers will be refunded via the same method in which the item was purchased or via check from WEAVERHARDWARE.COM. Refunds via check are typically issued within 7 business days of final approval.

Items returned without the proper return authorization code/number or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Items not eligible for returns/credit include:

  • Special purchases, including: clearance items, inventory sale items, etc.
  • Any item that has been assembled, installed, modified or used in any way.
  • Any item that is not in resalable condition.
  • Any item not accompanied by a return authorization code/number issued by WEAVERHARDWARE.COM.
  • Any item that is not in the original box with sufficient packaging materials.
  • Any item not purchased from WEAVERHARDWAR.COM.
  • Shipping & handling charges

Damaged & Defective Goods Policy

We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we stand by our customers during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion For us to offer this level of service we need a little help from our customers in the form of a detailed product inspection immediately upon delivery.

Large Package Deliveries

Immediate inspection is especially important when receiving large items (tubs, showers, vanities, sinks, glass items, etc.) from LTL, White Glove and common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.

Customers, who sign for delivery and do not notate “damage,” assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item.

WEAVERHARDWARE.COM will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the “Standard Return Policy” above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.

Failure to follow return procedure for the damaged item may result in a charge for the free replacement item. Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case, Deluxe Vanity & Kitchen will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.

Cancellation Request

If you would like to cancel an order that has not shipped from our store or the manufacturer, contact one of our sales associates by phone at 202-333-4200 or email us at info@weaverhardware.com Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by an email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours (Monday-Friday) for confirmation of cancellation.

Please be aware that some items may have already shipped from our store or the manufacturer and are on route for final delivery to you. In such a case, cancellation fees may apply.

Once an order has already shipped, it cannot be cancelled, rerouted, or redirected. If you would like to return the item, you will need to follow the “Standard Return Policy.” Please do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs.

Some items that are custom made or built-to-order cannot be cancelled.

Items on Backorder

If you are canceling an order due to backorder, we recommend you first call our store to verify the accuracy of the date before making your final decision. There are times when manufacturers have stated items as backordered, only to find that they have already shipped or are going out the next day. On the other hand, if the item is truly unavailable for an extended period, we sincerely apologize for the delay.

Please note that since a cancellation request is time sensitive, you should avoid leaving voice messages regarding your intention as it may slow the process down. It is important that you reach a store associate directly by phone or email.

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